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Services Now Course

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Overview
What is ServiceNow
-> Introduction
-> Architecture
-> Licensing
-> How to raise instance request?
-> ITIL Concepts
-> ITIL vs ServiceNow
-> UI Essentials

Service Now Development – Basic
->Tables
-> Dictionary
-> Application Menu / module menu / Modules
-> Global Vs Scoped Applications
-> Home Pages
-> List / Forms
-> ServiceNow Incident Walk Through
-> Problem Maangment Walk Through
-> Knowledge Management Walk Through
-> ServiceCatalog Walk through
-> Change Management through
-> Reports
-> Report Development
-> Data Importing
-> Import Sets & Tranformation Mapping
-> Foundation Data Administration
-> Usesr Administration
-> Group Administration
-> Roles Administration
-> Visual Board

Service Now Development – Advanced
-> UI Policies
-> Data Policies
-> Glide System
-> Client Scripts
-> UI actions
-> Business rules
-> Script Include
-> Schedule Jobs
-> Background Scripts
-> Update Sets
-> Notifications
-> Inbound Mail Actions
-> Auto routing / Assignment
-> Access Control List(ACLs)
-> Workflows
-> Service Catalog Development

ServiceNow ITSM Implementation methodologies
-> Incident Management
-> Problem Management
-> Change Management
-> SLAs
-> CMDB
-> MID Server ( Setup)
-> Integration Approaches / Methods / Excercies

Curriculum is empty

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